What is a browser?
A web browser is the software you use to access the internet. Modern browsers include Chrome, Safari, Explorer, Edge, Firefox and others.
What is cached data?
As you move about the internet, your browser will create cached versions of much of the data you access. This helps pages load faster on sites you visit often and – depending on your settings – also stores the information you auto-fill in forms. Unfortunately, cached data can also cause problems when logging in or visiting websites. It is a good idea for all internet users to clear out this cached data (aka browser history) on a regular basis.
What are cookies?
Cookies are small files which are stored on a user’s computer. They are designed to hold a small amount of data specific to a particular client and website. Every time you pull up that same website, the browser sends the cookie back to the website with all the info from the last visit. Like cached data, cookies are often useful but can also potentially cause problems when attempting to visit websites, access content via a username and password, fill out forms, etc. If you are having trouble logging in or checking your order status, on our website or others, please try clearing your cookies.
How do I clear my cached data or cookies?
The method for clearing cached data or cookies will vary by device (computer, tablet or phone) and by platform (Apple, Android, etc.). Each will have its own set of instructions, and there are many how-to videos on YouTube specific to your device. Please educate yourself on how to clear cached data and cookies from your device.
If your item is not listed, please go to You tube type in your delice Clear cookies and you device